1. Overview

Housing Bridge Inc. provides housing system training, consulting, workflow support, coordination tools, and related provider facing services. This Privacy Policy applies to information submitted through the Housing Bridge website and related systems used to communicate with Housing Bridge.

Housing Bridge does not sell personal information. Information submitted to Housing Bridge is used for legitimate business, training, service delivery, payment, communication, and operational purposes.

2. Information We Collect

Housing Bridge may collect information that users voluntarily provide, along with limited technical information collected through the website and related service providers.

Information voluntarily provided

Name, organization, job title, department, and professional role.
Email address, phone number, and other contact information.
Training registration details, participant names, attendance records, and certificate related information.
Provider inquiry details, including training interests, consulting needs, portal questions, and service requests.
Billing, invoice, payment confirmation, and transaction-related information.
Information shared during approved consultations, trainings, implementation work, or provider support services.

Information collected automatically

Device type, browser type, IP address, and general website activity.
Pages visited, links clicked, referral sources, and interaction data.
Analytics or cookie related information used to understand website performance and improve user experience.

3. How Information Is Used

Housing Bridge uses collected information to operate the website, respond to inquiries, deliver services, manage trainings, process payments, and support provider facing work.

To respond to inquiries, messages, consultation requests, and service questions.
To process training registrations, payment confirmations, attendance records, and certificates.
To deliver training, consulting, workflow support, portal related assistance, and provider coordination services.
To schedule calls, meetings, trainings, consultations, and follow-up communications.
To improve website content, service offerings, training materials, and operational tools.
To maintain business records, prevent misuse, comply with legal obligations, and protect Housing Bridge systems and rights.

4. Training Registration and Payments

When someone registers for a Housing Bridge training, workshop, webinar, or in-person session, Housing Bridge may collect participant information needed to manage registration, attendance, payment confirmation, communication, and certificate records.

Participant name, email address, organization, and professional role.
Training title, training date, registration status, attendance status, and completion status.
Certificate records when certificates are offered or issued.
Questions, feedback, evaluations, and resource requests submitted by participants.

Housing Bridge may use third party payment processors, including Stripe or similar platforms, to process training fees, invoices, consulting payments, and other service related payments. Housing Bridge does not directly store full credit card numbers through this website.

Training confidentiality reminder

Participants should not share confidential client details, identifying case facts, or sensitive program information during public, virtual, or group training discussions unless the information has been properly de-identified and the participant is authorized to share it.

5. Forms, Uploads, and Portal Tools

Housing Bridge may use online forms, secure portals, document sharing tools, scheduling systems, email platforms, and other digital systems to support provider communication and coordination.

If Housing Bridge provides a secure portal, upload link, document request, or structured intake method, users should follow those instructions and avoid sending sensitive documents through unsecured email or general website forms.

Portal access, where applicable, is restricted to approved users and participating organizations. Housing Bridge may maintain access records, communication logs, document request records, and related operational records necessary to support secure provider facing coordination.

6. Information Sharing

Housing Bridge does not sell personal information. Information may be shared only when necessary to operate the website, provide services, process payments, comply with law, support provider authorized work, or protect Housing Bridge systems and rights.

Website hosting, platform, technology, design, maintenance, or operations providers, including Site Resources LLC, when access is necessary to maintain the website, digital tools, forms, or related systems.
Payment processors and invoicing platforms.
Form, scheduling, email, video-conferencing, document-management, or portal vendors.
Professional advisors, accountants, legal counsel, insurers, or compliance support when necessary.
Contracting agencies, provider partners, or referring organizations when disclosure is necessary to deliver an authorized service.
Government, regulatory, or legal authorities if required by law, court order, subpoena, or lawful process.

7. Security and Retention

Housing Bridge uses reasonable administrative, technical, and operational safeguards designed to protect information from unauthorized access, disclosure, misuse, loss, or alteration.

Limiting access to information based on legitimate business need.
Using secure third-party platforms where appropriate.
Encouraging secure upload or portal use when sensitive documentation is involved.
Avoiding unnecessary collection of sensitive information through public-facing website forms.
Reviewing internal practices as services, systems, and provider relationships evolve.

Housing Bridge keeps information only as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required for legal, accounting, business, contractual, operational, or compliance reasons.

8. Cookies and Analytics

Housing Bridge may use cookies, analytics tools, embedded content, or similar technologies to understand website traffic, monitor performance, improve content, and support outreach.

These tools may collect general information such as pages viewed, device type, browser type, referral source, approximate location, and interaction patterns. Users may limit cookies through browser settings, although some website features may not function properly if cookies are disabled.

9. Policy Updates

Housing Bridge may update this Privacy Policy from time to time to reflect changes in services, website tools, legal requirements, provider relationships, operational practices, or security procedures.

When updates are made, the “Last updated” date at the top of this page may be revised. Continued use of the website after updates are posted means the updated Privacy Policy applies.

Important confidentiality notice